Privacy Policy

We may collect the following categories of information:

​

A. Personal Information

• Full name

• Date of birth

• Address

• Email address

• Phone number

• Government-issued ID (if required)

B. Health Information

• Medical history

• Current medications

• Height, weight, BMI

• Laboratory results

• Lifestyle and nutrition information

• Treatment plans and progress notes

C. Payment Information

• Credit/debit card information

• Billing address

• Insurance information (if applicable)

D. Website Usage Data

• IP address

• Browser type

• Device type

• Pages visited

• Cookies and tracking technologies

 

3. How We Use Your Information

We use your information to:

• Provide medical evaluations and weight loss treatment

• Determine eligibility for prescription medications

• Communicate about appointments and follow-ups

• Process payments

• Improve our services and website functionality

• Send marketing communications (with your consent)

• Comply with legal and regulatory obligations

We do not sell your personal or health information.

​

4. HIPAA Compliance

If you receive medical services from our clinic, your Protected Health Information (PHI) is handled in accordance with HIPAA and applicable state laws. We maintain administrative, technical, and physical safeguards to protect your health information.

​

You have the right to:

• Access your medical records

• Request corrections

• Request restrictions on certain disclosures

• Receive a copy of our Notice of Privacy Practices
   

5. Information Sharing

We may share your information with:

• Licensed healthcare providers involved in your care

• Pharmacies and laboratory providers

• Payment processors

• HIPAA-compliant technology vendors

• Legal authorities when required by law

All third-party service providers are required to maintain confidentiality and security standards consistent with applicable laws.
 

6. Data Security

We implement reasonable security measures including:

• Encrypted data transmission

• Secure electronic medical record systems

• Restricted access to sensitive information

• Staff training on privacy and security practices

However, no system can be guaranteed 100% secure.
 

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze traffic. You may adjust your browser settings to disable cookies, though some features may not function properly.
 

8. Marketing Communications

We may send you promotional emails or SMS messages about services, special offers, or wellness updates if you opt in. You may unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.
 

9. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to personal data we hold

• Request deletion of non-medical personal data

• Request correction of inaccurate information

• Opt out of certain data processing activities

To exercise your rights, contact us at support@soulandspiritrc.com.
 

10. Data Retention

We retain medical records and related information as required by federal and state law. Non-medical data is retained only as long as necessary to fulfill business and legal purposes.
 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
 

12. Children’s Privacy

Our services are not directed to individuals under the age of 18 without parental consent. We do not knowingly collect personal information from minors without proper authorization.
 

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.